Answers
The questions people ask, answered.
Each answer comes from the page that covers it. Open one for the whole story.
About Simp
- Is Simp Mobile legit?Yes. Simp is a UK mobile network run by Simp Industries Ltd, registered in England and Wales (company number 16366317).
- Is Simp really unlimited?Yes. Simp+ and Simp Pro come with unlimited UK data, calls and texts up to a fair use limit of 750GB of data, 4,000 minutes and 2,000 texts each billing month, and your UK data is never slowed down.
- What is Simp?Every Simp Mobile plan comes with an AI on its own number that phones businesses for you, in the UK, the United States and Canada, with more countries on the way.
Switching
- How do I keep my number?You keep your number, free: text PAC to 65075 for your transfer code (PAC), and the move is done generally within one working day.
- What is an eSIM?An eSIM is a SIM card built into your phone: it does everything the little plastic one does, except it arrives as a download rather than in the post.
- Does my phone support eSIM?Probably. Any iPhone from the XS on does, and so do most Pixels and Samsungs from the last few years.
The AI
- Is AI calling legal?In the UK, yes. Having an AI make an ordinary call for you, about your own affairs, is legal.
- What is my simp allowed to do?Whatever you've set up and said yes to, and nothing else.
- How to stop spam callsBlock them, turn on your phone's spam filter, and give out a number that screens calls for you.
- How to get through to a humanPick the menu option for billing, cancelling or complaints, call early in the morning or mid-week, and ask for a callback if it's offered.
- How to get a GP appointmentCall when the lines open, usually 8am, or request an appointment online through your surgery's website or the NHS App if it offers that.
- How to get your bill reducedFind out when your deal ends, check what new customers are offered, then call and ask for the retentions team.
- How to cancel a subscriptionFirst check where you signed up: subscriptions bought through the App Store or Google Play are cancelled in your phone's settings, not with the company.
- What to do when a parcel hasn't arrivedCheck the tracking and the address you gave, then ask the seller in writing to find it, send it again or refund you.
- How to chase a refundAsk the seller first, in writing, and give them a date to refund you by.
- How to book an appointment by phoneRing when the line opens, have two times that suit you ready, and ask for the booking to be confirmed in writing.
- I hate making phone calls. What can I do?If making phone calls fills you with dread, a few habits make them easier: write down what you want to say, call when it suits you, and use email or chat where it's offered.
- How to call your energy supplierUse the number on your energy bill or your supplier's website, with your account number and a meter reading to hand.
- How to call your bankCall the number on your card or your bank's website, ready to pass security yourself, and say what you need straight away.
- How to call your broadband providerCheck whether you're out of contract and what new customers pay, then ask the loyalty team to match it.
- How to call your councilFind your council from your postcode on GOV.UK and use the number on its website, with your council tax account number or penalty notice to hand.
- How to get a flight refund or compensationContact the airline with your booking reference and say whether you want your money back or another flight.
- How to call your insurerFor a claim, call the number in your policy documents with your policy number and any photos ready.
- How to make a phone call in another languageWrite down what you need in a few short sentences, have every reference and date in front of you, and check the time where you're calling.
- How to book a table for a groupCall the restaurant with the date, two times that suit, the headcount and any dietary needs, and ask about set menus and deposits before you agree.
- How to book a venue for a partyKnow your date, a back-up date and a rough headcount, then ask the venue what the price includes, whether there's a minimum spend, and what the deposit is, and get it all by email.
- How to book a group activityPick two or three dates, check the minimum age and the largest group size, ask about group prices, and get the booking confirmed by email or text.
- How to book a taxi or minibus for a groupTell the firm how many people and bags, the exact pick-up time and address, and ask for the fare before you book.
- How to book rooms for a group tripAgree the dates and the number of rooms first, then call the hotel or holiday let and ask for rooms together, a group rate and how changes work, and get one confirmation listing every room.
Travel
- Does roaming cost extra?Europe and the rest of the world are both included in the plan, so there is nothing extra to buy before a trip.
- Which plans roam?Simp+ and Simp Pro roam. Simp AI is a number and a persona rather than a network, so it does not.
- Simp or a travel eSIM?A travel eSIM is great for one trip. Simp Mobile is built for every trip.
Still got a question?
Support covers everything after you join: setting up, your bill, your number and your simp.