Doing it yourself costs nothing extra. Simp Mobile waits on hold for up to 6 minutes.
You know the account, the history and what you will settle for, and nobody explains it better than you. The catch is the wait. Take one public helpline in the UK: its own published figure is 8 min 20 s to answer (HMRC, August 2026). Simp Mobile gets through the menus and waits on hold for up to 6 minutes, then lets you know so you can take over.
Your simp gets through phone menus and holds for up to 6 minutesYou can listen live, take over or end the call at any time
HMRC's average wait fell to 8 min 20 s in August 2026, from 11 min 36 s in AprilMinutes run out: 10 to 20 AI minutes a month, time on hold includedIt holds for up to 6 minutes, so a longer queue is yours to take overSecurity questions are still yours: you tap Take over for those
Simp MobileDoing it yourselfSimp MobileYour simp holds for up to 6 minutesThen lets you know so you can take overSimp MobileIt holds for up to 6 minutesYou tap Take over when a person answersQuestions about Simp Mobile vs doing it yourself.
How long do people wait on hold?
It depends on the line, and some public helplines publish their own figures. The latest we read for the UK: 8 min 20 s to answer (HMRC, August 2026), and 34.8% waited over 10 minutes (HMRC, August 2026). If the queue is longer than 6 minutes, your simp lets you know so you can take over, and the call ends if you don't.
How to get through to a humanDoes waiting on hold use my AI minutes?
Yes. AI minutes count only while a simp is on the phone, and the whole call counts, time on hold included. Plans include 10 to 20 AI minutes a month.
Compare the plansWhat do I still have to do myself?
Approve the call, and answer any security questions: you tap Take over for those. It never gives out your passwords, PINs or security answers.
What your simp is allowed to do