Complaints

How to complain

Talk to our support assistant in the app or on our support page, any time, or email hello@simpmobile.com. You can also call us on +44 7868 279029.

Say it's a complaint and tell us what went wrong. We treat it as a formal complaint from the day it arrives.

What happens next

We acknowledge your complaint within 5 working days.

Our support assistant can pass your complaint to a person on our team at any point, and you can ask for one whenever you like.

We look at what happened, tell you what we'll do about it, and keep you updated in the same conversation until it's sorted.

If we can't put it right

We're a member of the Communications Ombudsman scheme, which is independent of us. If your complaint isn't resolved after 6 weeks, we write to tell you that you can take it to them, for free. You can go to them sooner if we've told you in writing that we can't resolve it.