Complaints

If something has gone wrong, tell us and we'll put it right. This is how a complaint works at Simp.

How to complain

Talk to our support assistant in the app or on our support page, any time, or email hello@simpmobile.com.

Say it's a complaint and tell us what went wrong. We treat it as a formal complaint from the day it arrives.

We acknowledge your complaint within 5 working days.

Our support assistant can pass your complaint to a person on our team at any point, and you can ask for one whenever you like.

We look at what happened, tell you what we'll do about it, and keep you updated in the same conversation until it's sorted.