Answers
The questions people ask, answered.
Each answer comes from the page that covers it. Open one for the whole story.
The AI
- Is AI calling legal?Yes, for the calls it's built for. Calls you ask it to make about your own affairs, to businesses or to people who gave you their number or agreed to be called, with no selling.
- What is my simp allowed to do?Whatever you've set up and said yes to, and nothing else.
- How to stop spam callsBlock them, turn on your phone's spam filter, and give out a number that screens calls for you.
- How to get through to a humanPick the menu option for billing, cancelling or complaints, call early in the morning or mid-week, and ask for a callback if it's offered.
- How to cancel a subscriptionFirst check where you signed up: subscriptions bought through the App Store or Google Play are cancelled in your phone's settings, not with the company.
- How to get through to the CRA by phoneCall the CRA's individual line, 1-800-959-8281, Monday to Friday from 8 am to 8 pm ET, with your SIN, date of birth, address and a notice of assessment or other tax document ready.
- How to reach Service Canada by phoneCall the line for your benefit: 1-800-206-7218 for Employment Insurance or 1-800-277-9914 for the Canada Pension Plan, Monday to Friday, 8:30 am to 4:30 pm, with your SIN ready.
- How to get through to your utility companyCall the customer service number on your bill, with your account number and service address ready, and expect to confirm you're the account holder.
- How to get through to your phone or internet providerCall the number on your bill or in your account, with your account number and account PIN or passcode ready, and pick billing or cancellations, which usually reach a person fastest.
- What to do when a parcel hasn't arrivedCheck the tracking and the address you gave, then ask the seller in writing to find it, send it again or refund you.
- How to chase a refundAsk the seller first, in writing, and give them a date to refund you by.
- How to book an appointment by phoneRing when the line opens, have two times that suit you ready, and ask for the booking to be confirmed in writing.
- I hate making phone calls. What can I do?If making phone calls fills you with dread, a few habits make them easier: write down what you want to say, call when it suits you, and use email or chat where it's offered.
- How to make a phone call in another languageWrite down what you need in a few short sentences, have every reference and date in front of you, and check the time where you're calling.
- How to book a table for a groupCall the restaurant with the date, two times that suit, the headcount and any dietary needs, and ask about set menus and deposits before you agree.
- How to book a venue for a partyKnow your date, a back-up date and a rough headcount, then ask the venue what the price includes, whether there's a minimum spend, and what the deposit is, and get it all by email.
- How to book a group activityPick two or three dates, check the minimum age and the largest group size, ask about group prices, and get the booking confirmed by email or text.
- How to book a taxi or minibus for a groupTell the firm how many people and bags, the exact pick-up time and address, and ask for the fare before you book.
- How to book rooms for a group tripAgree the dates and the number of rooms first, then call the hotel or holiday let and ask for rooms together, a group rate and how changes work, and get one confirmation listing every room.
Still got a question?
Support covers everything after you join: setting up, your bill, your number and your simp.