Get SimpContinue sign-upDashboardRejoin Simp
Guides

How to book a taxi or minibus for a group

3 min read

Tell the firm how many people and bags, the exact pick-up time and address, and ask for the fare before you book. For an early start, book the day before. Or set your simp to call the firm, and it asks you before agreeing to the fare.

What your simp can't do hereYour simp only calls between 8am and 9pm, in the firm's time zone, so book an early pick-up the day before. Calls to a toll-free number follow these hours in your own time zone. It asks you before agreeing to a fare. Any call your simp is handling ends after 10 minutes.
Poppy

What you can do yourself.

The airport, a wedding, a match or a night out: these work for most group journeys.

  1. Step 1Count people and bags

    Say how many people and how many cases. It decides whether you need a large car or a minibus.

  2. Step 2Book ahead

    Larger vehicles are the first to go, and an early start is easier to arrange the day before.

  3. Step 3Give exact pick-up details

    The full address, the time, and any second stop on the way.

  4. Step 4Ask for the price first

    Ask whether it's a fixed fare or metered, and how they take payment.

  5. Step 5Mention seats and access

    Child seats, a wheelchair or a folding buggy all need saying when you book.

  6. Step 6Get it confirmed

    Ask for a confirmation by text or email with the time, the address and the fare.

The catch: the larger cars are booked first, and the firm's phone is busiest at exactly the times people need a car.

How a simp does it.

Alex needed seven people and their cases at the airport for an early flight. Poppy called the afternoon before, checked the fare with Alex in the app, and booked the eight-seater.

PoppyPoppy - Book an airport minibusOutgoing - AI number - 0:45
Example call
  1. 00:02 - Taxi firmCars, good afternoon.
  2. 00:04 - PoppyHi, I'm Poppy, calling for Alex. I'd like to book a car to the airport for seven people with luggage, tomorrow at 6am.
  3. 00:13 - Taxi firmThat'll be the eight-seater, at our fixed airport fare.
  4. 00:18 - PoppyAlex asked me to check the fare with him before booking. One moment.
  5. 00:34 - PoppyAlex is happy with the fare. Please book it under Alex Morgan.
  6. 00:40 - Taxi firmBooked for 6am tomorrow, eight-seater to the airport.

Booked - tomorrow, 6am, eight-seater to the airport. Fare approved by Alex.

Give it the journey. It books the car.

Tell your simp the firm, the pick-up time and address, where you're going and how many people and bags. It never calls without your say-so, and your simp only calls between 8am and 9pm, in the time zone of the person or business it's calling. Calls to a toll-free number follow these hours in your own time zone. It books the car and sends you the details.

What it can't doIt won't agree to a fare or a payment unless you've said yes, and it can't call outside its calling hours, so it can't book a car in the middle of the night. You can mark any detail as sensitive, and your simp asks you every time before using it.What your simp is allowed to do

Questions about booking a group taxi.

Can my simp book a car for a 5am pick-up?

Yes, if it calls inside its calling hours: your simp only calls between 8am and 9pm, in the time zone of the person or business it's calling. Calls to a toll-free number follow these hours in your own time zone. Book the call for the afternoon or evening before.

What your simp is allowed to do
Will it agree to the fare?

Only if you say yes. Your simp asks you in the app before it agrees to a fare or a payment.

What your simp is allowed to do
Can it give them my address?

Only what you've told it to pass on. You can mark any detail as sensitive, and your simp asks you every time before using it.

What your simp is allowed to do
Does it use my AI minutes?

Yes. The whole call counts towards your monthly AI minutes, time on hold included. Your simp waits on hold for up to 6 minutes, then lets you know so you can take over. You can top up in the app if you run low.

Compare the plans
Poppy

Let your simp book the car.

Every plan comes with a simp that books the journey and checks the fare with you first.

Get SimpContinue sign-upGo to your dashboardRejoin Simp

More guides.

All guides