How to call your insurer
For a claim, call the number in your policy documents with your policy number and any photos ready. At renewal, compare quotes and ask your insurer to do better. Or let your simp get you through to the right team.
What you can do yourself.
Every insurer works differently, so check your policy.
Find the right numberClaims and renewals can have different numbers. Check your policy documents or your insurer's website.
Have your details readyYour policy number, when it happened, and any photos, receipts or reports.
Shop around at renewalAnother insurer may be cheaper, so compare quotes before you renew, and ask your insurer to do better.
Check how it renewsLook in your policy or your account for whether it renews automatically, if you'd rather choose each year.
Complain in writingAsk for the complaints team, say what you want done, and keep a note of the date, who you spoke to and any reference.
The catch: a claim needs the policyholder, so you still have to be there for the details.
How a simp does it.
A pipe burst in Alex's kitchen. Bev waited for the claims team, explained what had happened and Alex tapped Take over when they needed the policyholder.
Bev - Start a home insurance claimOutgoing - AI number - 5:22- 00:00 - Phone menuTo make a new claim, press 1.
- 05:02 - ClaimsClaims team, how can I help?
- 05:05 - BevHi, I'm Bev, calling for Alex. A pipe burst in the kitchen last night and Alex wants to start a claim.
- 05:13 - ClaimsI'm sorry to hear that. I'll need to take the details from the policyholder.
- 05:18 - BevAlex is the policyholder. Please hold - I'm connecting you to Alex.
Alex tapped Take over for the details.
Your simp gets you through. You make the claim.
Tell your simp the insurer, the policy and what happened. It waits for the right team for up to 6 minutes on hold, explains why you're calling, and you tap Take over when they need the policyholder. At renewal, it can ask for the price and bring it back.
If they need the policyholder, you take over.
Some organisations will only deal with the policyholder. If they do, your simp gets you to the right team, and you tap Take over in the Simp app.
- Your simp makes the callIt gets through to the claims team and explains what happened.
- They need the policyholderSecurity questions and decisions stay with you.
- You tap Take overAlready with the right team, ready to talk.
Questions about calling your insurer.
Can my simp make an insurance claim for me?
It can make the call, get through to the claims team and explain what happened. If the insurer needs the policyholder for the details, you tap Take over in the Simp app.
What your simp is allowed to doCan it ask for a better renewal price?
Yes. It can ask for your renewal price, mention cheaper quotes you've found and bring the offer back. It won't renew without your yes.
See the steps aboveWhat if they ask for security details?
You tap Take over in the Simp app and answer them yourself. It never gives out your passwords, PINs or security answers.
What your simp is allowed to doDoes it use my AI minutes?
Yes. The whole call counts towards your monthly AI minutes, time on hold included. Your simp waits on hold for up to 6 minutes, then lets you know so you can take over. You can top up in the app if you run low.
Compare the plans
Let your simp get you to the claims team.
Every plan comes with a simp that waits on hold for up to 6 minutes, then lets you know so you can take over.
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