Can I get a refund?

Tell us what happened and we'll take a look.

If something's gone wrong with a charge, tell us. We'll ask what happened, and a person on our team checks every refund. If it's approved, the money goes back to the card you paid with, usually within 1 to 2 days.

What we can't refund:

• The unused months of an upfront payment when you cancel.
• A plan bought for a phone that can't use eSIM. You confirm your phone supports eSIM at checkout, so do check first (see Will my phone work with Simp?).