How do I make a complaint?

We're sorry it's come to this.

If we've let you down, tell us. Chat in the app or on our website, or email hello@simpmobile.com, and say you want to make a complaint. A person on our team takes it on from the day it arrives.

What happens next. We'll keep you updated until it's sorted.

Still not sorted? Simp is a member of the Communications Ombudsman. If we can't resolve your complaint within 6 weeks, or we reach a deadlock sooner, you can take it to them free of charge at commsombudsman.org.