How do I keep my account safe, and what if my phone is lost or stolen?

We never send you codes, and we'll never ask for your card details or passwords by call or text.

We'll never ask for your details. Simp doesn't send codes, and we'll never ask for your card details or your Apple or Google password by call or text. If someone does, it isn't us.

Think something's wrong? Strange activity, a plan change you didn't make, a payment you don't recognise: tell us and we'll check your account.

Lost or stolen phone:

• Tell us as soon as you can.
• Report a theft to the police.
• Use Find My (iPhone) or Find My Device (Android) to lock or wipe it.
• On your new phone, sign in to the Simp app and replace your UK eSIM. Your first replacement each billing month is free, then it's £1.

Your AI number and your simp are tied to your account, not your phone, so they're back as soon as you sign in on the new one.