Contract summary: Simp AI, every 3 months, paid up front
Version 1.2. Last updated 18 October 2026
This summary sets out the main parts of the contract for this plan, as Ofcom requires. It is not the whole contract: the terms of service and the documents they name are.
Your plan
| Plan | Simp AI |
| Billing period | Every 3 months, paid up front |
| Provider | Simp Industries Ltd. Registered in England and Wales, company number 16366317. Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. |
| Contact | hello@simpmobile.com |
What the plan includes
- An AI number of your own, and a simp that makes calls for you from it.
- 10 AI minutes each billing month.
Price
| What you pay | £18 every 3 months (£6 a month) |
| When you pay | On the day you join, the full price for a whole billing period, then on the same date at the start of each billing period (the last day of a shorter month if that date is missing) |
| Extra AI number | Only if you add one: £10.47 every 3 months, charged for the rest of the billing period when you add it |
| Top-ups | Only if you buy them, at the price shown in the app before you buy |
All prices include VAT. We may suspend your service if a payment fails.
How long it lasts, renewal and cancelling
You pay for 3 months up front. Your plan renews automatically for the same period, at the price at that time, until you cancel. You can cancel at any time in the Simp app: cancelling stops the next renewal, and your plan runs to the end of the period you have paid for. There is no refund for the rest of a period you have paid for. Moving to a lower plan, changing how often you pay, and cancelling all take effect at the end of the payment period you have paid for.
If you cancel within 14 days of joining, we refund what you paid, less the greater of the part of the billing period you have used and the share of your AI minutes you have used. If you have used all your AI minutes, there is no refund. The cancellation form is in the terms.
Emergency calls
Simp AI does not include a phone line. Your simp and your AI number cannot call 999 or 112: use your own phone line.
Complaints
Email hello@simpmobile.com. We acknowledge a complaint within 5 working days. If it is not resolved within 6 weeks, or we send you a final answer sooner, you can take it to the Communications Ombudsman for free. We are a member of the Communications Ombudsman scheme.
Accessibility
If you need this summary or your contract in another format, such as large print, email hello@simpmobile.com and we will send it to you in a format you can use.