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I hate making phone calls. What can I do?

3 min read

If making phone calls fills you with dread, a few habits make them easier: write down what you want to say, call when it suits you, and use email or chat where it's offered. Or let your simp make the call for you, and read what was agreed afterwards.

Maddie

What you can do yourself.

Small things that make a call easier to start. Use the ones that help and skip the rest.

  1. Step 1Write a short script

    Note what you need, the first sentence you'll say, and anything you'll be asked for, like an order or account number.

  2. Step 2Pick your moment

    Call somewhere quiet, when you're not rushed. You don't have to call the minute you think of it.

  3. Step 3Look for another way in

    Many companies take email, web chat or an online form. Use them where they're offered.

  4. Step 4Take your time

    Asking someone to slow down, repeat something or give you a moment is a normal part of a call.

  5. Step 5Ask for it in writing

    Ask them to email you what was agreed, so you don't have to remember every word.

  6. Step 6Bring someone in

    A friend or family member can sit with you while you call, or make the call if the company allows it.

The catch: some jobs can still only be done on the phone, and those are the ones that sit on the list.

How a simp does it.

Alex wanted a table for Friday and didn't want to ring round. Maddie made the call, took the closest time on offer, and sent back the booking.

MaddieMaddie - Book the tableOutgoing - AI number - 0:27
Example call
  1. 00:02 - RestaurantGood evening, thanks for calling. How can I help?
  2. 00:05 - MaddieHi - a table for four this Friday at eight, if you have one.
  3. 00:11 - RestaurantEight is fully booked. I could do 8:15 by the window?
  4. 00:16 - MaddieThat works. It's under Alex, and one of the four is vegetarian.
  5. 00:24 - RestaurantGot it. See you Friday.

Booked - Fri 8:15pm, table of 4, window.

Your simp talks. You read.

Tell your simp in the app who to call and what you need. It calls from its own number, talks to the person on the other end, and sends you a transcript and a summary of what was agreed.

What it can't doSome calls still need you: security questions, and anything only the account holder can do. It asks you first before agreeing to anything that commits you. You can mark any detail as sensitive, and your simp asks you every time before using it. It never gives out your passwords, PINs or security answers.What your simp is allowed to do
Good to know

If they need you, you take over.

Sometimes the other end asks for the account holder, or for security answers. Only then do you tap Take over in the Simp app and take it from there.

  1. Step 1Your simp makes the callYou don't have to pick up or listen in.
  2. Step 2They need youThey ask for the account holder or for security answers.
  3. Step 3You tap Take overYou pick up and finish it yourself.

Questions about phone anxiety.

Do I have to talk to anyone?

Not for most calls. Your simp makes the call and you read the transcript and summary afterwards. If the other end needs you, for security questions say, you tap Take over in the Simp app.

What your simp is allowed to do
Will they know it isn't me?

Yes, if they ask. Your simp doesn't pretend to be you, and it says it's an AI when it's asked.

What your simp is allowed to do
Is this a treatment for phone anxiety?

No. Your simp makes calls for you; it isn't a treatment. If dreading calls is getting in the way of everyday life, talking to someone you trust or to a health professional may help.

What your simp is allowed to do
Does it use my AI minutes?

Yes. The whole call counts towards your monthly AI minutes, time on hold included. Your simp waits on hold for up to 6 minutes, then lets you know so you can take over. You can top up in the app if you run low.

Compare the plans
Maddie

Let your simp make the call.

Every plan comes with a simp that makes the calls you'd rather not.

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